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Friday, March 23 • 4:00pm - 5:15pm
Customer Service–Based Enrollment

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Enrollment that starts and ends with a deposit and signed contract misses the opportunity to ensure that families feel valued during every step, from first visiting the school to placement after graduation—and beyond. This session will explore specific customer service tools that you can employ to increase parent satisfaction, student retention, and school sustainability.

Presenters
avatar for Carrie Kries

Carrie Kries

Head of School, Gladwyne Montessori School
Carrie Kries, MEd, is head of school at Gladwyne Montessori, in Gladwyne, PA. Carrie values learning as an experience and seeks to provide children with a school environment where they can safely explore, create and wonder.
avatar for Audra Walsh

Audra Walsh

Director of Admissions and Enrollment Management, Gladwyne Montessori
Audra Walsh is Director of Admissions and Enrollment Management at Gladwyne Montessori, in Gladwyne, PA. AMS-credentialed (Early Childhood).



Friday March 23, 2018 4:00pm - 5:15pm
Governor's Square 10 Plaza Concourse Level


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